Yorkton Pharmacy Shipping Policy

Effective Date: September 21, 2026

At Yorkton Pharmacy, we are committed to preparing and shipping your order carefully and as promptly as possible. This Shipping Policy explains how we process orders, calculate shipping charges, and handle delivery within Canada.

Our online store sells boutique, gift, home, snack, and lifestyle products. The online store does not sell prescription medications, pharmacy services, or other pharmacy-related products.

1. Shipping Coverage

We currently ship within Canada only.

We do not currently process orders for delivery outside Canada. If an order is submitted with an international shipping address, we may cancel the order and refund any payment received for the affected order.

Shipping availability may vary for certain products because of size, weight, product restrictions, carrier limitations, or destination.

2. Order Processing Times

Orders are typically processed within 2 to 3 business days after payment has been successfully confirmed.

Orders placed on weekends or statutory holidays will begin processing on the next business day.

Orders placed during peak seasons, holidays, promotions, or periods of unusually high volume may require additional processing time. We will communicate significant delays when reasonably possible.

Processing time is separate from the carrier’s delivery time.

3. Shipping Rates

Shipping rates are shown in Canadian dollars and are calculated according to the package weight and delivery destination.

Standard Canadian shipping

For eligible Canadian destinations outside the Northern Territories:

• $20.00 CAD flat rate for packages weighing 0 kg to 2.27 kg.

• $30.00 CAD flat rate for packages weighing 2.28 kg or more.

The applicable shipping rate is automatically calculated and displayed at checkout based on the final cart weight and shipping address.

Northern Territories shipping

A $50.00 CAD flat rate applies to orders shipped to the following Canadian territories:

• Yukon.

• Northwest Territories.

• Nunavut.

The $50.00 Northern Territories rate applies regardless of whether the package weighs less than or more than 2.27 kg, unless a different rate is shown at checkout because of an unusually large, heavy, or restricted shipment.

If a product cannot reasonably be shipped to a Northern Territory address, we will contact the customer before fulfilling the order and provide the available options, which may include cancelling and refunding the order.

Shipping rates and any applicable taxes will be displayed before the order is completed.

4. Delivery Estimates

Standard delivery typically takes approximately 3 to 10 business days after the order has been shipped, depending on the destination, carrier service, weather, and regional conditions.

Northern and remote destinations may require additional time. Carrier delivery standards for Northern and remote regions can extend beyond standard national estimates, and Canada Post identifies delivery standards as estimates rather than guarantees.canadapost-postescanada

Delivery estimates do not include our 2-to-3-business-day processing period.

Delivery times may be affected by:

• Weather.

• Holidays and peak shipping periods.

• Carrier delays or service disruptions.

• Remote or rural delivery areas.

• Incorrect or incomplete address information.

• Circumstances outside our reasonable control.

Unless we expressly state otherwise, all delivery dates and timeframes are estimates and are not guaranteed.

5. Local Pick-Up and Local Delivery

In-store pick-up

In-store pick-up is available at:

Yorkton Pharmacy
2-398 Broadway Street West
Yorkton, Saskatchewan

You will receive an email or text message when your order is ready for pick-up. Orders are usually ready within 24 hours, but processing may take longer during weekends, holidays, promotions, or busy periods.

Please wait until you receive a ready-for-pickup notification before coming to the store.

Local delivery

Local delivery may be available within the city of Yorkton.

Available delivery areas, fees, minimum order requirements, and estimated delivery times will be shown at checkout or communicated before the order is completed.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the available carrier and tracking information.

Tracking updates, estimated delivery dates, and delivery scans are provided by the carrier and may not update immediately.

The tracking number may not show movement until the carrier has scanned the parcel into its system.

7. Address Accuracy and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, rural-route, postal-code, and other delivery information where applicable.

Please contact us as soon as possible if you notice an error in your shipping address. We may be unable to change the address once an order has entered processing or been shipped.

If an order is returned to us because of an incorrect or incomplete address, delivery refusal, failure to collect the parcel, or an unsuccessful delivery attempt, additional shipping charges may apply if the customer requests re-shipment.

Any re-shipment will be arranged after we confirm the updated address and receive payment for applicable additional shipping charges.

Original shipping fees are non-refundable once an order has shipped, except where a refund is required by applicable law or the delivery issue resulted from our error.

8. Lost, Delayed, Damaged, or Stolen Packages

If your package appears to be delayed or lost in transit, please contact us so that we can help review the tracking information and, where appropriate, contact the carrier or begin a claim.

If a package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where available. Damaged or defective products may also be eligible for a remedy under our Return & Refund Policy.

If a package is marked as delivered but cannot be located, please check with household members, neighbours, building management, and the delivery location before contacting us. We will assist with reasonable follow-up where possible.

We are not responsible for theft or loss after a package has been delivered to the correct address or to a location authorized by the customer, except where applicable law provides otherwise.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

9. Taxes and Duties

Applicable GST, HST, PST, or other sales taxes are calculated and displayed at checkout where required.

We currently ship within Canada only. Because we do not currently ship internationally, international customs duties and import taxes do not apply to orders placed through the Site.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at yorktonpharma@gmail.com or call (306) 782-6630.

We will try to accommodate requests received before processing begins, but changes or cancellations cannot be guaranteed.

Once an order has entered processing or has been shipped, we may be unable to change or cancel it. Any eligible return or refund will be handled under our Return & Refund Policy.

11. Contact Information

If you have questions or concerns about shipping, delivery, tracking, or local pick-up, please contact us:

Yorkton Pharmacy
2-398 Broadway Street West
Yorkton, Saskatchewan, S3N 0P2
Canada

Phone: (306) 782-6630
Email: yorktonpharma@gmail.com