Yorkton Pharmacy – Return & Refund Policy

Effective Date: September 21, 2026

Thank you for shopping with Yorkton Pharmacy. Our online store offers boutique, gift, home, snack, and lifestyle products.

This Return & Refund Policy explains when returns, exchanges, replacements, and refunds may be available for purchases made through our online store.

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.

1. Change-of-Mind Returns

Unless otherwise stated below, we do not accept returns or provide refunds for change of mind, dislike, personal preference, incorrect selection, or an order no longer being wanted.

Please review product descriptions, sizes, colours, quantities, ingredients, and other product information carefully before placing your order. If you are unsure about a product, contact us before purchasing and we will do our best to help.

2. Damaged, Defective, Incorrect, or Misrepresented Items

Please contact us if your order:

• Arrives damaged.

• Contains a defective product.

• Contains the wrong product.

• Is missing an item.

• Does not reasonably match its description.

• Is unsafe or unsuitable because of a product-related issue.

Contact us within 7 days of delivery, where possible, at yorktonpharma@gmail.com.

Please include:

• Your order number.

• Your name and contact information.

• A description of the issue.

• Photographs of the product and packaging, if applicable.

We may ask for additional information or for the item to be returned for inspection. Depending on the circumstances, we may offer a replacement, exchange, store credit, refund, or another appropriate remedy.

If the problem resulted from an error on our part, we will provide instructions for the return and may cover reasonable return-shipping costs.

3. Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it, if possible.

If the contents are damaged, contact us within 7 days of delivery with photographs of:

• The outside of the package.

• The shipping label.

• The internal packaging.

• The damaged product.

We will review the issue and, where appropriate, work with the carrier to investigate the shipment.

4. Food, Snacks, Edibles, and Perishable Products

For health, safety, and quality reasons, food, snacks, beverages, edibles, perishables, and products with an expiry or best-before date are not returnable because of change of mind or preference.

This restriction does not apply where a product arrives damaged, spoiled, defective, unsafe, incorrectly supplied, or otherwise does not meet applicable legal requirements.

If you receive a food or edible product with a concern, contact us as soon as possible and include photographs, the product name, lot or batch information if available, and the expiry or best-before date.

5. Personal-Care and Hygiene Products

For health and hygiene reasons, certain personal-care, cosmetic, intimate, opened, or used products may not be eligible for return.

A sealed, unused product may be considered for return only if it is eligible under this policy and we have approved the return in advance.

Products that are defective, unsafe, damaged, or incorrectly supplied may still qualify for an appropriate remedy.

6. Sale, Clearance, and Final-Sale Items

Sale, clearance, promotional, and final-sale items are not eligible for return because of change of mind or preference.

This exclusion does not apply to products that are defective, damaged, unsafe, misrepresented, or incorrectly supplied.

7. Return Authorization

Please do not send an item back without contacting us first.

We will provide return instructions when a return is approved. Items returned without prior authorization may be refused or delayed.

Returned items must, where applicable:

• Be unused and in resalable condition.

• Include original packaging, labels, tags, accessories, and manuals.

• Be securely packaged to prevent damage during return shipping.

These conditions do not restrict any rights you may have regarding defective, damaged, unsafe, or misrepresented products.

8. Return Shipping

If the return is required because we sent the wrong item, the item arrived damaged or defective, or the product was materially misrepresented, we will provide return instructions and may cover reasonable return-shipping costs.

If a return is approved for another reason, the customer may be responsible for return shipping.

Original shipping charges are generally non-refundable unless:

• The order was cancelled or refunded because of our error.

• The product was damaged, defective, incorrect, unsafe, or materially misrepresented.

• A refund of shipping charges is required by applicable law.

• We agree otherwise in writing.

9. Refunds

Once we receive and review an approved return, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method. Depending on your payment provider, it may take additional business days for the refund to appear on your statement.

If the original payment method is unavailable, we may offer another reasonable refund method.

Refund amounts may include the purchase price of the eligible item and any applicable taxes. Shipping charges will be handled according to Section 8 of this policy.

10. Exchanges and Replacements

Where available, we may offer an exchange or replacement for an item that is damaged, defective, incorrect, or materially different from its description.

Replacement products are subject to availability. If an identical replacement is unavailable, we may offer a refund, store credit, or another appropriate remedy.

11. Order Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible at yorktonpharma@gmail.com or call (306) 782-6630.

We will try to accommodate cancellation requests received before the order enters processing or shipping, but cancellation cannot be guaranteed.

Once an order has shipped, it generally cannot be cancelled through this section. Any eligible return or refund will be handled under the rest of this policy and applicable law.

12. Orders Not Delivered

If an order is not delivered within the delivery timeframe provided at the time of purchase, please contact us so that we can investigate.

Where applicable under Saskatchewan law, an online purchase may be cancellable if the goods are not delivered within the required timeframe. Saskatchewan consumer-protection information indicates that internet sales contracts may provide cancellation rights when goods are not delivered within 30 days of the specified delivery date, or, when no delivery date is specified, within 30 days of the contract date.fcaa.gov.sk

If an order is cancelled because of non-delivery, any refund will be processed in accordance with applicable law.

13. Contact Us

To request a return, report a damaged or defective item, or ask a question about a refund, contact us:

Yorkton Pharmacy
2-398 Broadway Street West
Yorkton, Saskatchewan, S3N 0P2
Canada

Email: yorktonpharma@gmail.com
Phone: (306) 782-6630

Please include your order number whenever possible.